ARE YOUR CLASSES FOR ALL LEVELS? WHAT IF I CAN’T DO EVERYTHING?
That’s the beauty of indoor cycling and riding in the dark — you can ALWAYS take it at your own pace and control the intensity, speed and resistance. All classes outside of indoor cycling — our coaches are highly trained in providing modifications for all fitness levels.
ARRIVING LATE + LEAVING EARLY
If you're not signed in 3 minutes prior to class, we will give away your reservation to someone on the waitlist. If you're running late, you must call the studio to hold your spot in class. In the cycle studio, to preserve the experience and respect the ritual - we do not allow late entries. If you must leave early, please let the instructor know ahead of time.
HOW DOES THE WAITLIST WORK?
When someone cancels a reservation, the next person on the waitlist is automatically moved into the class and into the reservation that was canceled. You will receive an email immediately notifying you.
WILL A SCHEDULED CLASS EVER GET CANCELLED?
Class enrollment has to be 3+ members in order to hold a class. If the attendance is less than 3, the class will be cancelled. If we notice this happening frequently, we will do our best to put something on the schedule that works in that time frame. We always love to hear feedback, so send us a note if you love a time slot!
Any spot cancelled within 12 hours of class time is considered a late cancel and your account will be charged $10. If you no show for a reservation, your account will be charged $15. If you cancel your reservation more than 12 hours from class time, that credit will remain in your account for future use.
Please email email@example.com or text 256-710-2913 for late cancellations.
DO YOU HAVE LOCKER ROOMS?
Yes! And they’re fully equipped for both men and women. Towels, blow dryers, and an array of products are provided.
WHY DO YOU REQUIRE CYCLING SHOES?
We require that each rider clip in to our pedals using cycling shoes. Clipping in allows you utilize the full revolution of your pedal stroke and engage more of your muscles, which translates to a more effective workout. It also allows for a wider range of movement and increased safety.
WHEN DO CLASSES GO LIVE TO BOOK?
The class schedule is on a rolling format, with seven days being available to book at a time. Each day at 5:00pm a new day is released.
VIP MEMBERSHIP PERKS
With a VIP membership, you get priority booking (three days ahead of the regular schedule release), free shoe rentals for cycle classes, and three no shows a month without penalty. The cancellation window for VIP members is 6 hours. Any spot cancelled within 6 hours of class time is considered a late cancel and your account will be charged $10. Please email firstname.lastname@example.org or text 256-710-2913 for late cancellations.
FAMILY/COUPLE MEMBERSHIP GUIDELINES
The Couple Membership applies to couples who reside in the same household. The Family Membership applies to family members who reside in the same household with a five person limit per Family Membership. Additional family members will require additional fees.
CHANGE IN MEMBERSHIP
If you want to change your membership, email a request to email@example.com. The new membership will go into effect on the next billing cycle.
CANCELLING YOUR MEMBERSHIP
A 30-day notice is required for all cancellations. Email your notice to firstname.lastname@example.org.